[{"data":1,"prerenderedAt":971},["ShallowReactive",2],{"/blog/introducing-our-statement-of-support":3,"navigation-en-us":188,"banner-en-us":614,"footer-en-us":624,"blog-post-authors-en-us-Tom Cooney":869,"blog-related-posts-en-us-introducing-our-statement-of-support":883,"blog-promotions-en-us":907,"next-steps-en-us":961},{"id":4,"title":5,"authors":6,"body":8,"category":167,"date":168,"description":169,"extension":170,"externalUrl":171,"faq":171,"featured":172,"heroImage":173,"meta":174,"navigation":175,"path":176,"seo":177,"slug":181,"stem":182,"tags":183,"template":186,"updatedDate":171,"__hash__":187},"blogPosts/en-us/blog/introducing-our-statement-of-support.md","Introducing our Statement of Support",[7],"Tom Cooney",{"type":9,"value":10,"toc":155},"minimark",[11,22,25,30,33,38,46,50,53,56,60,74,77,81,94,115,130,137,140,148,152],[12,13,14,15,21],"p",{},"Recently, our team released an update to our ",[16,17,20],"a",{"href":18,"rel":19},"https://support.gitlab.com/hc/en-us/articles/11626483177756-GitLab-Support",[],"support page",", with a new Statement of Support. 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For our wider community members who don't need the features in our paid plans, I'd like to go a bit more in-depth.",[26,78,80],{"id":79},"community-first-support-for-free-users","Community-first support for free users",[12,82,83,84,68,89,73],{},"For our free users, support options will always be \"community first.\" Official support at GitLab is a paid feature, and we encourage our free users to first use resources such as our ",[16,85,88],{"href":86,"rel":87},"https://docs.gitlab.com",[],"documentation",[16,90,93],{"href":91,"rel":92},"https://forum.gitlab.com",[],"community forums",[12,95,96,97,102,103,108,109,114],{},"When you run into bugs or have feature requests, it is best to submit an issue to the appropriate issue trackers. 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Internally, we used the support model of a very popular open source application, ",[16,119,122],{"href":120,"rel":121},"https://wordpress.org/support/",[],"WordPress",", and in particular, ",[16,125,128],{"href":126,"rel":127},"https://en.support.wordpress.com/contact/",[],"WordPress.com (SaaS)",", when designing our Statement of Support.",[12,131,132,133,136],{},"It's a major goal of ours to better foster the community resources. We want the answers to general technical questions about GitLab to be readily available, and we want to build a strong community that helps one another solve issues. We are working with our community team to make the forums more active. It is a ",[42,134,135],{},"community"," resource, however, and we would appreciate your contributions here as well.",[12,138,139],{},"Having said this, we understand there are certain things that require the attention of our support team, even for our free users. 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